+7 (701) 940-26-83, +7 705 177-73-63
We deliver by courier to all major cities of Kazakhstan.

Shipping cost 2500 tenge.

Free shipping
When ordering for more than 20,000 tenge the delivery is free.

Shipments are insured, they can be tracked in the Dashboard – Order History.

Terms of delivery
Delivery takes between 1 - 3 days.

Delivery time 
During the working day (9:00 - 18:00) Monday to Saturday.

Delivery cities (Where we deliver):
Astana, Almaty, Aktau, Aktobe, Atyrau, Karaganda, Kokshetau Kostanay, Kyzylorda, Pavlodar, Petropavlovsk, Semipalatinsk, Taldykurgan, Taraz, Uralsk, Ust-Kamenogorsk, Shymkent.

Courier Service (ATE Xpress)
Responsibility for the safety of the order during shipment is carried by the courier service. Please check your order immediately after receiving it. All items are insured. In the event of damage to the goods, please fill out a form, which courier must provide you. If you receive a not fully stocked order, a defective product or a product that you did not order, contact the store at shop@wine.kz, or at the following telephone numbers: inform the order number.

Selfpickup
You can pick up your orders in our offices:

Astana, st. Kunaeva, 14, VP-2, Nursaya 1
Telephone: +7 7172 66-23-76, 24-50-50
Open daily from 11:00 to 22:00 except Sunday

Almaty: Str. Kurmangazi 1, corner of Str. Lugansk
Telephone: +7 727 293-95-60
Open daily from 11:00 to 22:00

Returns
The buyer has the right to return the goods and the seller is obliged to accept such goods back in cases where the seller:
– passed fewer goods than specified in the order.
– transfered the goods in violation of the terms of the range.
– delivered the goods without proper containers and packaging.

Goods will be accepted by the seller if:
– The goods were not in use;
– Its packaging and the market condition are not damaged.

Law and Order
We sell alcohol in strict accordance with the rules approved by the Government of the Republic of Kazakhstan Law of the RK 429-I About state regulation of production and turnover of ethyl alcohol and alcoholic beverages.

The Code of the Republic of Kazakhstan on Administrative Offences as of January 30, 2001 № 155-II, Article 163 Implementation of alcoholic beverages (except for implementation in commercial buildings, restaurants, bars and cafes):
– Does not sell or deliver alcohol at night, and it was during the week from 21 hours to 12 pm in the afternoon,
– does not sell or deliver alcohol juvenile under the age of (21) twenty-one years.

According to customer's request provide all the necessary documentation for the goods sold:
– Confirmation of alcoholic beverages in the form of mandatory verification of compliance with the Technical Regulations (certificates of compliance);
– Invoice, bill.

Refusal of order
You can cancel your order at any time before passing it to the delivery service, ie until the transition to the status of an order "On delivery".

In the case of your refusal to purchase at the time of actual receipt of the order or refusal to purchase after the order was submitted to the services involved in the delivery, you (the account holder), you must pay the shipping cost (based on p.3 st.450 CC RK, Claim 5 of Article 25 of the Law "On regulation of commercial activities"). With free shipping, the cost is calculated in accordance with the applicable rates of online store or courier.